Fax Server

1. Configuration
1. The Pentagon server architecture states that for the entire network – only one server should be running as the Main Server. The Main Server is responsible for various tasks as listed below:
1. Calculations
2. Report running
3. Forms production
4. ETS Management
5. Faxes Management
6. Etc.
2. Aside from the Main Server, there can be other servers running on other machines. Those servers are called Transmitters, and it is their responsibility is to send the faxes that the Main Server receives and manages. Because of the nature of these servers, they should be running on computers with modems/fax devices. These servers must run Windows XP or Windows 2003 Server using an external fax card.
   
   NOTE: Windows 2003 Server support with multiple fax cards in one server.
   
   NOTE: Windows XP supports only one fax card. If you run multi transmitters, you will need one computer for each transmitter.
   
   Hardware Configuration
1. CLASSIC NETWORK DESIGN
   
   Settings for multi Fax Transmitters, one Fax server control and additional multi computers as transmitters
   
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2. MAIN SERVER ACTING AS A TRANSMITTER
   
   Settings for one computer that acts as Fax server and transmitter
   
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3. In the Administration menu option → System Setup → System General Defaults, in the Setup tab – the flag “Use Standard Fax Server Module” should be unchecked. This flag should be marked only if using an old fax serer concept or using a custom external fax interfaces.
2. Setup Servers and Tasks
1. From the Pentagon, login as administrator
2. From the main menu, click on: Administration -> System Setup -> Setup Servers and Tasks and add the servers
3. In this Window, you should add all the servers (Main Server and Transmitters).
4. You can also enter a short description of them, and fill in their applicable information.
   
   NOTE: IP Addresses must be the IP of the computer where the Server.exe is loaded; you can enter the computer name instead.
5. If you setup one Server or more, one of these servers must be set as Main Server.
6. After you specify the IP, select the option to Server As Main
7. This function will mark the selected server in a dark background as listed in the Glossary.
   
   NOTE: This function will update the XML configuration file automatically; no need to modify manually.
3. Fax Server Setup:
1. Highlight the selected server, then select the Server Modules
2. Mark the Main Server as the Fax Server. Only one on the computers can be the Main Fax Server that controls the distribution of the faxes.
3. If you have one computer for Server and fax, mark it as Transmitter as well.
4. Mark the Server and the Transmitters by double clicking on the line.
5. Click the setup button while the Fax Server option is selected. The following window will open:
   
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1. Ignore Fax No. Country Code - Marked
   
   When the whole dialing number is listed in the Fax field and i.e. when country code is entered as an integral part of the phone number. In this setup, make sure the entire fax dialing number is entered in the fax field required from the location where the fax computer is located
   
   [EXAMPLE]
   If your local area does not required the before dialing number: 629-7513
   If your local area requires dialing the before the number: 1-212-629-7513
   Dial international number: 011-44-208424-7291
2. Ignore Fax No. Country Code -Unmarked
   
   Only the phone number (with no country code) is entered. Use this marking option when you have multi transmitters in different countries, each transmitter will pick and send the faxes it associated with; the transmitter will be designated with country code.
4. Transmitter Setup:
1. In the servers modules window double click the “Fax Transmitters” module option to set the selected server as fax transmitter (Yes).
2. Click on the above and select the Tech FaxManSDK type:
3. Click OK to close the screen, the open and verify your setup is saved.
4. Before setting the transmitters, you need to configure the modem in the FaxMan SDK
5. Modems Setup:
1. The configuration will be perform via FaxMan Application
2. Launch FaxManSDKMonitor.exe and click on the Setup button:
3. In the “Configure Modems” window, mark any modem and scroll “Class” combo box until setting it to Class 2, Uncheck also the ’option, do this to all of the modems on the list.
4. Click  to save settings and exit, open again the settings to verify you changes are saved.
6. Order of Loading to Setup the Modules
1. Set the Server and Transmitters in the Pentagon Administration menu.
2. Load the Main Fax Server - Be sure to start the Main Server before starting any Transmitting Server.
3. Load the Transmitters (If you have one computer as fax, nothing else to load)
4. Set the Transmitters settings.
5. Close the Transmitters and re-load again in order to pull the new configurations.
7. Fax Transmitter Settings
   
   NOTE: After every change in the transmitter settings the server must be restarted for the new changes take effect.
1. Make sure the Microsoft SQL Client is installed on the Fax Transmitter
2. Load the main Server.exe in order to communicate with the transmitter modems
3. Load the Transmitter Servers prior to clicking on the Fax Transmitters Settings.
4. Click on Transmitter Settings (Setup Servers and Tasks)
5. In this window, you should add all the Modem faxing devices on the Transmitting computer.
6. Click on Add and fill in all necessary information about each transmitting device.
7. Clicking the Add button adds a new modem (transmitter) to the selected computer (there can be more than one modem/transmitter per Server). If a modem is properly installed it will appear in the “Fax Device” list where it can be selected. Furthermore, the name and Description of the transmitter can be set. The “Active” option must be checked (Non active modems will be ignored by the transmitter).
8. Send Error Notification: This option determines whether errors while sending faxes (no answer, no dial tone, etc.) will be reported to the sender via internal pentagon mail (My Pentagon).
9. Scaling: The default values are not scaled, change if needed
10. Left Margin: Change the initial left margin to 0.5 and test the results, change the margin as needed
11. Dialing Rules options: 
1. Dialing Prefix: In case your phone line requires a dialing prefix to get a dial tone, sample of 9 and a comma is added for a pause after the prefix dialing, you may need to add two commas.
2. Area Code Prefix: For sending faxes to areas with different dialing prefix.
3. International Access Code: Prefix required for dialing to an overseas location (011).
4. Area Code: Required for sending faxes to another area in the country.
5. Country Code: Defines the country code (user country) of the transmitter location. If this option is used, then all fax numbers in the system should include country code as well.
6. Waiting interval between attempts (Seconds): wait time interval between sending attempts.
7. Number of dialing attempts: the number of times the server should retry sending the fax upon a failure.
8. Send Faxes that have the same phone number together: combining all the faxes with matching phone number to one connection, the fax server will consolidates only the faxes that are pending.
9. Send Faxes to all countries, regardless of the time: Sending faxes regardless of the responsibility settings of the transmitter, (This flag ignores the Transmitter Location setup and the / Send times).
10. If you have one or more faxes in the same location and their all sending faxes to all destinations; mark the / Send times and skip this step, leave the / Send times section empty.
    
    Responsibilities / Send Time:
1. After adding the Transmitting devices and setting them up, you need to post the changes:
2. Click ’to save/post
3. Then click on ’to switch back into edit mode
4. Click / Send Time’
5. Each Transmitting device is assigned to specific countries, area codes and sends times.
   
   [EXAMPLE] Transmitter #1 should only send faxes to Germany between 10:00 and 22:00. It should also only send faxes to New York between 20:00 and 23:00.
6. Using the Add button creates a new responsibility for the transmitter, a new country to which faxes will be sent only in the time limit defined here.
7. In order to send faxes to the entire country instead of a specific area code, leave the area code field blank. This will automatically default to “All Areas”.
8. Clicking the [Responsibilities/Send times] button will open up the following window:
8. Important Notes
1. Do this step only if you set the transmitter as Windows XP or Server2003:
2. Be sure that the windows file association of tiff files are set to the standard Windows Picture and Fax Viewer.
3. Right Click on any image tiff file, select With’, then Program’.
4. Make sure the use the selected program… is marked.
5. In order for the Fax Transmitters to work properly, the windows fax service on the computer needs to be able to start. Try to start is as follows:
1. Control Panel
2. Administrative Tools
3. Services
4. Fax - Set to and mark as Automatic
5. Telephony – Set to and mark as Automatic
6. Test the Fax on the transmitter - Load any word document, select file, print, and select the ’from the printer list, complete the procedure and verify that the fax was sent correctly.
9. Multi fax Transmitters
   
   In a situation where there are two fax servers on two different computers;
1. Create separate settings for each fax
2. Under \P2000SQL create two sub directories; \P2000DQL\FAX1\ and \P2000SQL\FAX2\
3. Copy the files to each of the directories and create separate icons from each XP computer for both the server.exe and FaxManSDK.
1. Extract the zip dll file
2. Copy the FaxManSDK.exe
3. Copy the Server.exe
4. Copy the two xml files
   
   NOTE: When you set the server as main from pentagon administration it will update the xml file within \P2000SQL and not the file in the sub directory; you will need to copy the XML file to both of the sub directories after configuring.
5. Copy the PENTAGON2000SQL.INI
10. Working with McAfee Enterprise 8.0
1. Working with FaxMan on a station with MacAfee enterprise 8.0i running in the background, may lead to a crash due to collision between the FaxMan & McAfee.
2. There is a chance that running another firm Antivirus may lead to the same crash.